Contact Us¶
Reach the InteSys team through any of the channels below. For existing customers, the Client Portal provides the fastest path to support.
Support¶
For technical issues, service requests, and account questions:
| Channel | Details |
|---|---|
| Client Portal | dash.intesys.io — Open and track support tickets (24/7) |
| [email protected] | |
| Escalation | [email protected] — Include your ticket number |
Fastest Response
Support tickets opened through the Client Portal are automatically prioritized and routed to the correct team. Always include your ticket number when following up via other channels.
Sales¶
For new service inquiries, custom configurations, and enterprise pricing:
| Channel | Details |
|---|---|
| [email protected] | |
| Website | intesys.io/contact |
Billing¶
For invoice questions, payment issues, and account changes:
| Channel | Details |
|---|---|
| [email protected] | |
| Portal | dash.intesys.io — Billing section |
Office¶
InteSys Tecnologia Porto Alegre, RS — Brazil
- Website: intesys.io
- General inquiries: [email protected]
Online Resources¶
Before contacting support, these resources may help:
- FAQ — Answers to common questions
- Free Online Tools — SSL Checker, Email Auth Validator, Multi-RBL Lookup
- Product Documentation — Setup guides and reference material
- Status Page — Current service status and incident history
Abuse Reports¶
To report abuse, spam, or security concerns related to InteSys infrastructure:
- Email: [email protected]
Include as much detail as possible: IP addresses, timestamps, log excerpts, and email headers. All abuse reports are investigated within 24 hours.
Business Hours¶
| Region | Hours |
|---|---|
| Support (Portal/Email) | 24/7 |
| Phone support | Monday–Friday, 09:00–18:00 BRT (UTC-3) |
| Sales | Monday–Friday, 09:00–18:00 BRT (UTC-3) |
Holiday Schedule
Brazilian national holidays may affect phone support availability. Portal and email support remain available 24/7 with standard SLA response times.